Privacy Policy

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• City, state, or general location
• Information about the person or family you are interested in creating a DearGrandkids film for
• Preferred project timing
• Messages, questions, stories, or other information you choose to provide
• Scheduling or appointment information
• Information submitted through our website, Facebook, Instagram, Meta lead forms, or other forms used by DearGrandkids

If you communicate with DearGrandkids directly, we may also retain information contained in emails, messages, or other correspondence.

We may use information we collect to:

• Respond to inquiries
• Contact you about DearGrandkids services
• Schedule consultations or conversations
• Learn more about your family, project, or goals
• Provide information about our services and process
• Prepare for potential or confirmed DearGrandkids projects
• Maintain inquiry and customer records
• Improve our website, services, advertising, and customer experience
• Send follow-up communications related to an inquiry
• Comply with applicable legal requirements

Information submitted through an inquiry is used in connection with DearGrandkids and our services.

DearGrandkids may use advertising and lead-generation services provided by Meta, including Facebook and Instagram.

When you submit information through a Meta lead form, Meta may provide the information you submit to DearGrandkids.

DearGrandkids may use that information to respond to your inquiry, contact you, and provide information about our services.

Your use of Facebook, Instagram, and other Meta services is also governed by Meta's own privacy policies and terms.

The DearGrandkids website does not currently use third-party analytics services, advertising pixels, or tracking cookies.

When you submit a form on our website, we record the page you submitted it from and any campaign details included in the link you followed (such as the source, medium, or campaign name). This helps us understand how people find DearGrandkids and measure the performance of our advertising.

If we add analytics or advertising technologies in the future, we will update this policy to describe them.

DearGrandkids may share information with service providers when reasonably necessary to operate the business or provide services. Examples may include providers assisting with:

• Website hosting
• Email
• Scheduling
• Customer relationship management
• File storage
• Payment processing
• Marketing
• Advertising
• Analytics
• Business operations

DearGrandkids may also disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect the rights, safety, or property of DearGrandkids, our customers, or others.

DearGrandkids projects may involve personal photographs, video recordings, audio recordings, documents, family history, stories, and other materials supplied by customers.

These materials are used for the purpose of creating, producing, editing, managing, and delivering the customer's DearGrandkids project and related services.

DearGrandkids does not publicly use private customer project materials for advertising, promotional, portfolio, or other public-facing purposes without appropriate permission.

DearGrandkids takes reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

DearGrandkids may retain information for as long as reasonably necessary to:

• Respond to inquiries
• Provide services
• Maintain business records
• Complete customer projects
• Comply with legal obligations
• Resolve disputes
• Operate the business

Individuals may contact DearGrandkids to request that personal information they previously provided be updated or deleted, subject to information DearGrandkids may be required or reasonably need to retain.

You may contact DearGrandkids to:

• Request access to personal information you have provided
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Ask to stop receiving marketing communications

Marketing emails may also include an unsubscribe option when applicable.

The DearGrandkids website and inquiry process are intended for adults seeking information about our services.

DearGrandkids does not knowingly collect personal information directly from children through website or advertising inquiry forms without appropriate parent or guardian involvement.

The DearGrandkids website may contain links to websites, applications, or services operated by other companies.

DearGrandkids is not responsible for the privacy practices of third-party websites or services.

DearGrandkids may update this Privacy Policy as our website, services, technology, or business practices change.

The most current version will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or how your information is handled, contact: